Hi!

        I not sure, as I haven't done it yet, but maybe you have to setup the 
cron jobs 
related to this actions. Take a look at 
http://doc.otrs.org/1.3/en/html/cronjob.html

        Bye!



On 28 Feb 2005 at 15:58, Al Al wrote:

> 
> Hello,
> 
> Are there any gotchas to using the per-queue ticket lock timeouts on
> OTRS 1.3.2?  I try setting the value, but tickets simply aren't being
> automatically unlocked.  Am I missing something?
> 
> Thanks,
> Al
> -- 
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---
Victor R. Rodriguez
Departamento de Sistemas
Valoraciones del Mediterraneo, S.A.
---

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