I would guess just changing the select queries that generate the QueueView and changing the ORDER BY clauses... however, in Perl it's a little beyond my abilities.
----- Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems Public key: http://keys.thajack.com/jd_lgc_public.asc -----Original Message----- From: amg-1 [mailto:[EMAIL PROTECTED] Sent: Tuesday, March 29, 2005 12:29 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] sort order of the QueueView > There's an option you can use in Config.pm: > > # AgentQueueSortDefault > # (default sort order of the queue view / after priority sort) > # ASC: oldest on top, default > # DESC: youngest on top > $Self->{AgentQueueSortDefault} = 'DESC'; Found this already, but it simply reverses the existing order, not at all what I'm looking for. Jack Doyle expressed succinctly what I'm after, which to me seems like a very straightforward way to order messages. Any idea how this might be achieved? Anybody else interested in this type of message queue sorting? > Why do you need this ordering option? Maybe there's another way of > doing what you need to do ;) I think that you'll face the problem > exposed before sooner or later. I need this ordering option to prevent the starvation scenario I described previously. I want to make sure that I don't end up spending more time on certain tickets just because they were opened a long time ago. Alain. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
