I have PendingJobs.pl in the otrs crontab file (45 * * * *
$HOME/bin/PendingJobs.pl >> /dev/null), but my pending tickets are not getting
auto-closed. All the other entries in the otrs crontab file are executing
successfully (generic agent, PostMasterPOP3, etc.).
In my Config.pm file, I have the entries
$Self->{StateAfterPending} = [
'pending auto close' +> 'closed successful',
'pending auto close+' +> 'closed successful',
'pending auto close-' +> 'closed unsuccessful',
];
But pendding jobs do not get closed when their pending time expires, which is
what I believe should be happening.
When I attempt to run the PendingJobs.pl module directly from the command
line...
$ sudo /opt/otrs/bin/PendingJobs.pl
I get
PendingJobs.pl <Revision 1.13> - check pending tickets
Copyright (c) 2002-2004 Martin Edenhofer <[EMAIL PROTECTED]>
Pseudo-hashes are deprecated at /opt/otrs/bin/PendingJobs.pl line 84.
Can't coerce array into hash at /opt/otrs/bin/PendingJobs.pl line 84.
Can anyone offer advice about how to get this to work?
~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~
Jim Edlin
Tides, Inc.
415-561-6304 v
415-561-6301 f
[EMAIL PROTECTED]
http://www.tides.org
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