Hi,
we are 3 support people with one queue each, we have access to the queues of the others. When one of the two others modify their tickets each of use needs to get a mail with the changes, so we now how the status is in case we get asked, can this be done ? please tell me it can, otherwise i fear we cant use otrs..
thx alot! -- Christophe Zwecker mail: [EMAIL PROTECTED] Hamburg, Germany fon: +49 179 3994867 http://www.zwecker.de
"Reality is that which, when you stop believing in it, doesn't go away"
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