Justin, The only people that will show up in the list are the people that have that queue selected in their preferences. It is that way because some people watch certain queues while others don't. The list populates with agents who have chosen to monitor that queue. However, the "All" link allows you to override that list and pick from any agent.
Get your agents to select the queue in their preferences to be in the list. ----- Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems Public key: http://keys.thajack.com/jd_lgc_public.asc -----Original Message----- From: Justin Wilson [mailto:[EMAIL PROTECTED] Sent: Tuesday, April 05, 2005 9:40 PM To: [email protected] Subject: [otrs] "ALL" in ownership Why must I click "All" to show the people I wish to assign ownership of a ticket to? Is there a way to have this list already there without clicking all? Justin -- "It's 10 O'Clock, do you know what your server is doing?" --- Justin S. Wilson <[EMAIL PROTECTED]> TEL: 765.376.1079 AOLIM: j2sw WEB: http://www.jwilson.ws/ WEB: http://dontknockmysmock.mtin.net/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
