I'm pretty sure I've asked this before, but I can't find it in my saved mails (I have all of them since I subscribed).
I am building a new server for our office. In the process I'm moving from SUSE 9.1 Pro to SLES 9. OTRS is already the newest version, so there isn't much of a problem. I moved OTRS from the old to the new server as follows:
- Install the rpm on the new server
- run the install.pl script on the new server, to let it create the database
- stopped the otrs and mysql services on both servers.
- made tarballs of the /opt/otrs and /var/lib/mysql/otrs directories on the old server
- deleted the above mentioned directories on the new server, and unpacked the tarballs in their place
- started the otrs and mysql services on the new server.
That seem to have worked, OTRS looks and acts just like it did before.
Now, I need some help with LDAP authentiaction. My SLES server is running a OpenLDAP directory and everything is in there. I would like my users to authenticate agains LDAP, so that when I add a user to the system (new employee, say) they automatically have access to OTRS and use their regular password.
Previously the users was part of the OTRS database. How do I change this?
The LDAP part of the documentation only mentions Windows AD. Does the info there apply to OpenLDAP authentication too?
My second question relates to the URL http://server/otrs/index.pl - I would like to make it so that users can just type http://server/otrs (or even alias the "otrs" part to something like "support"). I'm not an apache guru, but I tried adding "index.pl" to the DirectoryIndex in both my /etc/apache2/httpd.conf file and the /etc/apache2/conf.d/otrs.conf file, but it won't work. Any ideas on how to do this?
Thank you in advance
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--- Kind regards Hans du Plooy SagacIT (Pty) Ltd hansdp at sagacit dot com |
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