Hi,
we need all agents watching a queue to be notifies if an agent add somthing to a ticket , so the others know whats going on, with out having to check the webpage, even if the ticket status havent changed.
Can this be done, and how ?
Thx alot for any help an this or a pointer where to read
Chris _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
