Markus,
thanks a lot ! Its working pretty good !
How about the second part of my question, is the filter mechanism also working
to those (webrequest)messages or for incoming mail only?
regards,
Sven
On Monday 11 April 2005 16:31, Markus Ruecker wrote:
> Hi Sven,
>
> > why should the CustomerUser select the queue to which his
> > web-request should
> > be queued in ? He doesn't know anything regarding the used
> > queues. How can I avoid this (or just show a few of all
> > queues) for the CustomerUser
> > but use a Filter as for the incoming mails ?
>
> Just have a look in your Defaults.pm. There you will find the following
> lines:
>
> # CustomerPanelOwnSelection
> # (If this is in use, "just this selection is valid" for the
> CustomMessage.)
> $Self->{CustomerPanelOwnSelection} = {
> # Queue => Frontend-Name
> 'Junk' => 'First Queue!',
> 'Misc' => 'Second Queue!',
> # QueueID => Frontend-Name (or optional with QueueID)
> # '1' => 'First Queue!',
> # '2' => 'Second Queue!',
> };
>
> Copy these into your Config.pm and configure it at your needs.
>
> Regards,
>
> Markus Ruecker
>
> --
>
> ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
>
> http://www.otrs.de/ :: Manage your communication!
>
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support oder Consulting für Ihr OTRS System?
> => http://www.otrs.de/
--
-----------------------------------------------------------------------
See our FAQs at: http://www.snom.com/faq0.html?&L=1
Whitepapers at: http://www.snom.com/white_papers.html
-----------------------------------------------------------------------
snom technology AG Gradestraße 46 D-12347 Berlin
Sven Fischer fax +49 30 39833111
mailto:[EMAIL PROTECTED] http://www.snom.com sip:[EMAIL PROTECTED]
-----------------------------------------------------------------------
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
