Sven Fischer wrote:
Hi,
during setting up OTRS (creating new queues etc.), suddenly the following
occurs on creating a ticket from a CustomerUser:
Fehler: Need TicketID!
Kommentar:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.6.0 OS: linux Time: Tue Apr 12 15:41:54
2005
Message: Need TicketID!
Traceback (21955):
Module: Kernel::System::Ticket::ArticleCreate (v1.19.2.1) Line: 83
Module: Kernel::Modules::CustomerMessage::Run (v1.35.2.2) Line: 334
Module: Apache::ROOT::otrs::customer_2epl::handler (v1.31) Line: 636
Module: (eval) (v2.01) Line: 143
Module: Apache::Registry::handler (v2.01) Line: 143
any ideas why the TicketID isn't there...?
Help in time would be highly appreciated,
thank you,
Sven
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Perhaps this help you... I passed throug a similar problem, and it solve it.
http://doc.otrs.org/cvs/en/html/state.html
Regards,
William Marques
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