Hello,
This should not happen, because if you close a ticket it's status is no
longer
"pending reminder". I've just closed (succesfully) one ticket that was "pending
reminder", let's see if I receive any mail reminding me about it. The cron job
has been
executed and I didn't received any more mail about that ticket! ;)
In the search section, look for that ticket and be sure that the status
is set to
"Closed".
Bye!
On 20 Apr 2005 at 15:06, Philippe Roth wrote:
> Dear All,
>
> We are experiencing a problem with pending tickets which are now
> closed :
>
> - Reminding emails are still sent to technicians after these tickets
> are closed...
>
> How could we cancel this?
>
> Many thanks in advance,
> Philippe Roth
>
---
Victor R. Rodriguez
Departamento de Sistemas
Valoraciones del Mediterraneo, S.A.
---
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