First.. I'd like to say that as of this email we've been running OTRS for 694 consecutive days with no downtime whatsoever. We haven't even updated/upgraded and have seen nothing that has stopped our workflow. This is quite possibly the most stable piece of software that we use in our daily operations.
I use the standard pop3 mail checking and am highly reluctant to start messing around with things but I was wondering if I can 'tweak' the app easily to read our iMail anti-spam header. The techs get about 12 emails a day which generate 12 outgoing mails, etc. I'd like to move the spam mails immediately to Junk and make their mornings a little brighter. Our standard header looks something like below: I want to focus on 'X-IMAIL-SPAM-DNSBL' in particular as it's presence just means somebody is on our blacklist. Going further I'd like to try 'X-IMAIL-SPAM-STATISTIC x%' where X is a floating point representing the probability of spam. 1.0 is spam 0.1 most likely not, etc. Received: from dsl-201-135-129-214.prod-infinitum.com.mx [201.135.129.214] by mail.indysoft.com (SMTPD32-8.10) id ABBE584C00C8; Fri, 25 Feb 2005 14:25:50 -0500 X-Message-Info: 3ouga7azVM/fksTXdxMLdDbvJX5FVYub Received: from ire (140.48.232.152) by vbp50.atlantis.snuffly.worsen.bluebottle.com (InterMail vQ.5.65.56.46 53-30-48-1553-64887-805417) with ESMTP id <[EMAIL PROTECTED]> for <[EMAIL PROTECTED]>; Fri, 25 Feb 2005 15:19:49 -0400 Message-ID: <[EMAIL PROTECTED]> Reply-To: "Margie Lam" <[EMAIL PROTECTED]> From: "Margie Lam" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Subject: hi... Date: Fri, 25 Feb 2005 23:26:49 +0400 MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="--90038073223643205" X-IMAIL-SPAM-DNSBL: (SpamCop,7bbc584c00c83bdd,127.0.0.2) X-RCPT-TO: <[EMAIL PROTECTED]> Status: U X-UIDL: 390952710 Charles R. Thompson General Manager IndySoft Corporation 864 627-8858 ext 240 [EMAIL PROTECTED] IndySoft Corporation 1200 Woodruff Road Suite H-11 Greenville, SC 29607 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/