Hi!
Read this from the docs: http://doc.otrs.org/1.3/en/html/permission.html
And afther that, look at the Admin GUI, you'll find there everything
you need to
click ;-) Basically, you need to create a new group, put user Alpha into it and
assign
permissions to queues "Uno, Dos, Tres" for that group.
I think that users must be members of the admin group to be able to
manage
queue-group-users permissions... or you could play with the permissions in
section
"module group permissions" in Config.pm (copy the options you want to change
from
Defaults.pm to Config.pm). Read: http://doc.otrs.org/1.3/en/html/configfile.html
Bye!
On 23 Apr 2005 at 13:41, Keith Redfield wrote:
>
> Hi,
>
> This is almost certainly a FAQ but I can't figure it out...I expect I
> should be able to create a set of queues (found that), and then
> somehow assign different users/groups to different queues (where I'm
> stuck). I have the admin acct, etc I just can't figure it out in the
> gui. To put it simply, I want to assign user Alpha to queues Uno, Dos
> and Tres.
>
> Also can users manage assign, etc their own queues?
>
> TIA
>
> -Keith Redfield
>
> p.s just stumbled onto otrs a few days ago - you folks did an awesome
> job of capturing real-world requirements.
---
Victor R. Rodriguez
Departamento de Sistemas
Valoraciones del Mediterraneo, S.A.
---
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