Hello, There are some differences if you hadle sessions via IPC, FS or DB. The first one is possibly the fastest, as everything is in memory. FS is a bit slower (uses the harddisk) and DB is the slowest (but I suppose that it has any benefits over the other two ;) , but both allow you to maintain session states if your server goes down, allowing me to set it in a HA cluster.
Regards, On 21 Apr 2005 at 10:35, s taylor wrote: > Thanks for your reply. > > I'm using the 'Timezone' parameter from 'Defaults.pm' because the > webserver I'm installing this on has it's local time set to GMT+0 365 > days per year. The webserver administrator's reasoning is, "it allows > all clients located all over the world to remain unaffected by > daylight savings in other countries. Any programs you have should be > designed with an offset, so that you can alter the timezone to suit > your location's timezone." > > The result is the time displayed on the OTRS screens is currently > ahead by 4 hours relative to the US Eastern Daylight Savings time. In > order to display EDT, the Timezone offset parameter in Defaults.pm (or > Config.pm) must be set to '-4'. > > The problem with this is, it causes 'sub CheckSessionID' in > 'Kernel::System::AuthSession::IPC' to test 'true' always, thus > preventing login by all (admin, agents, and customers). This would > also be the case when time goes back to Eastern Standard Time in the > Fall, whereby the offset would be set to '-5'. For those in the > Pacific timezone, this offset is even 'more negative' relative to > GMT+0. > > In order for the 'CheckSessionID' subroutine to work in the US for all > OTRS users when webservers are set to GMT+0 (which is occurring more > and more), that calculation has to render 'false' in order to login. > > I'll look into 'FS' for sessions, but I haven't seen much info on what > it is all about. I'd like to know why 'IPC' was chosen over 'FS' as > 'default' in 'Defaults.pm' and whether it's because there may be a > disadvantage to using 'FS' or whether it's webserver-configuration > dependent. If you know, please let me know. > > I can then modify the displayed time in OTRS to display the time on > OTRS screens to the eastern time zone. I'd have to look at the trying > to get the tickets' time when submitted to display the eastern time > zone versus again, GMT+0. > > Again, thanks for your response. > --- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. --- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/