Hi, We'd like to use customer information, to escalate tickets: from an external user db, we extract customer info (Map => ...). One of the customer infos is UserVIP. If this is "1", an extra Email should be sent to a supervisor. Does someone know, how I can treat those tickets in a certain way, e.g. esalating them?
Thank You, RUDOLF -- tuxwerk OHG web: www.tuxwerk.de mail: [EMAIL PROTECTED] _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
