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Is there any way in the UI to change the state of a case? In general the documentation on State is pretty sparse. Am
I correct when I say that state transitions can be controlled by entries in
Kernel/Config.pm? But otherwise, there is no way to change the state of a case
other than directly hacking the database? Thanks! Hal Berenson, President PredictableIT Phone: 805-212-1025 ext 101 Helpdesk: 805-212-1025 ext 1 |
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