Hi Christian, thanks alot again for your pacience and cooperation,
There's any way to receive at least all 'ticket openings and closings'? Regards Thiago lima. -----Mensagem original----- De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Em nome de Christian Schoepplein Enviada em: terça-feira, 24 de maio de 2005 05:38 Para: User questions and discussions about OTRS.org Assunto: Re: RES: Re: [otrs] receive all tickets. Hi Thiago! On Mo, Mai 23, 2005 at 10:52:05 -0300, Thiago Lima wrote: > Thanks alot, but it didn't worked out very well. > > It sends me emails only when OTRS sends an email. If the user open a >ticket and closes it without sendint mail, like a phone call, I don't >receive anything. There's aany other way? You can send out notifications aboutmany things, but not for every thing. See the preferences for the different notification types. But I think its not possible to get informed per mail about every thing. >Thiago lima. Best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/