Hi Kevin! Thanks for your information about the wrong LDaP.pm and sorry for the trouble. What OTRS version are your runing? Would you open a bug report for this problem on
http://bugs.otrs.org please? Best regards, Christian On Do, Mai 26, 2005 at 02:39:37 -0700, Kevin Kasner wrote: >Update... >I fixed it - Sort of. >The LDAP.pm in the CustomerAuth directory listed its' revision as 1.8 >and the LDAP.pm in the Auth directory listed its' revision as 1.13, >so... >I copied the newer LDAP.pm to the CustomerAuth directory, edited the >package name to ...tem::CustomerAuth::LD... and added C. to the start >of the text in the log lines so I could tell that I was using the new >LDAP.pm and voila! I could log in as a user. > >Next I updated the 'get ldap preferences' section to get the settings >from Customer::AuthModule instead of AuthModule and it broke again... > >Final Update: >hehe. this is almost emabarrasing. I deleted the CutomerAuth >settings completely from my config.pm, re-copied them from the Auth >section, added Customer:: to the front of each of them and put back >the original (1.08) LDAP.pm and everything works... > >I guess the lesson is check, double check, then check again before posting... > >Thanks! > > > > >On 5/26/05, Kevin Kasner <[EMAIL PROTECTED]> wrote: >> Hi All, >> Love OTRS so far (and my CIO is going to love it more!)...Have it >> running on SuSe 9.3 w/ MySQL and Apache2. >> >> I have LDAP/AD working perfeclty (as far as I can tell ) for the >> Agents and for the Customer Backend, but I'm running into trouble >> getting it to work for the Customer Authentication... - for example, I >> can login as myself as an agent. And then look myself up in the >> Customer User Management by first name and have the system return all >> of the kevins from my AD... >> >> I'm using exactly the same host, BaseDN, SearchUserDN/Pw, and UID for >> all three sections in config.pm. (via copy/paste) and I'm not using >> the GroupDN attribute in any of them. >> >> I've done some packet captures and I'm seeing some differences between >> the successful and failed LDAP connections: >> >> Successful: I see a bind request from a specific port with the bind >> result going back to that same port. Then I see the Search request >> come from the same port and the search result is returned. >> >> not Successful: I see a I see a bind request from a specific port >> with the bind result going back to that same port. Then I see the >> Search request come from a different port and the message returned is: >> "In Order to perform this operation a successful bind must be >> completed on the connection." >> >> Any thoughts on what I should look at next would be greatly appreciated! >> >> Thank you. >> >> Kevin. >> >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting für Ihr OTRS System? >=> http://www.otrs.de/ -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
