Hi Christian,
> The intention of OTRS is, that no queues can be deleted. You can only
> set them to "invalid". The same applies for users and some other data
> in the system. Background of this fact is the consistency fo the data
> in the database.
I understand that. But is there a way to rename an agent account name ?
Not from OTRS I suppose, but can I savely do this in the database ?
Best regards,
Armin
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