I am also looking for this exact feature. If OTRS had something like this, it would cover 95% of what I need. I don't want to have to create 20-30 queues. I'd rather the categories be presented when submitting the new ticket.
> > > > It really depends on what you're trying to achieve. I'm sure some > simple > html editing could result in their selection being placed in the > beginning > of the ticket text, but this would make statistical generation > troublesome. > You could use cascading queues... this would be ideal if the different > requests went to different teams. I'm sure someone else will chime in > with > some other ideas. > > > > > > > > _____ > > From: Dave Morrow [mailto:[EMAIL PROTECTED] > Sent: Monday, May 30, 2005 7:01 PM > To: otrs@otrs.org > Subject: [otrs] Newbie: Questions on product. > > Hi all. I am just looking at OTRS for my first time and was wondering > if > someone can answer one question for me that the demo does not seem to > answer. > > > > For my installation it is critical that when a user enters a trouble > ticket, > he/she should be presented with a list of categories and sub-categories > which define the type of issue they are experiencing. For example; a > major > category would be hardware, with a sub-category of "Monitors". Is this > possible with OTRS? > > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
