Hi, we are using otrs for several weeks now and it works very fine. But I've got a question to the age of a ticket. I thought, that the ticket age is increasing as long as the ticket is open. If someone close the ticket the ticket age would be 'frozen'. That mean, if I look on a ticket from last month/ year the ticket age would give me an information how long the ticket was open in the otrs. But in my case, the ticket age is still increasing although the ticket state is 'closed succesfull/unsuccesfull'. What's wrong in our configuration or is this just a wrong understanding ?
Thanks and regards, Niels Kück. -- Weitersagen: GMX DSL-Flatrates mit Tempo-Garantie! Ab 4,99 Euro/Monat: http://www.gmx.net/de/go/dsl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
