Hello all.
We're looking to add otrs to an existing system, which contains large
amounts of customer
information.
The customers all have a unique identifier, and I would like to be able
to use that same identifier
in otrs.
Basically, I want to keep our existing customer data in our existing
system, and offload the
support/tickets/related stuff to otrs.
Can someone point me in the right direction to do this?
Writing a few modules/components to pull data from our existing system
isn't an issue,
I'm just looking for pointers of where to start.
Thanks.
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