Hi Christian, and thank you for your diligent followups. (BTW, your mails are coming in as attachments - are they HTML?)
>> Can you please tell me, how you try to pipe the mails into a specific queue? Yes, the .procmailrc file in the otrs user's home directory pipes all mail in general to the postmaster perl script or log if that is dead (using Martin's defaults, basically) and then I was trying to see if a GUI postmaster filter was required. I made a mistake somewhere, since I tried and retried this and now it is working. I think the problem must have been that I entered a wrong character for one of the characters in the email address searched for in the postmaster filter, and when it caused OTRS to not forward, I started thinking OTRS was "not working as advertized." So, it is working like this - Mail ---> procmail filter (general) Procmail ---> | $SYS_HOME/var/INBOX.Backup.$MONTHFOLDER ...to back up the mail in a queue Procmail ---> | $SYS_HOME/bin/PostMaster.pl PostMaster.pl ---> OTRS other (?) Other ---> queues and subqueues, based on set queue system addresses. No GUI postmaster filters are needed and it just works. Best regards, Rick Cogley Tokyo _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
