Hello List, from Japan -
OTRS includes some scripts already in the bin directory that help with
creating things from the command line. The otrs.addQueue script that comes
with OTRS is smart - thanks guys! If you tell it the queuename is
PARENT::CHILD, it goes and creates the queue called CHILD and puts it under
PARENT. Very cool.
Here's a (too) simple shell script that makes a group, then queues starting
with the same name. Thanks go to Martin for his good backup.sh script, which
I used as the base to start this one. Actually, for my OTRS 2.0b2, I get
errors when I execute this, but the queues are created correctly.
==========Start========
#!/bin/sh
# --
# queuemaker.sh - a queue and group making script for OTRS.
echo "queuemaker.sh - <\$Revision: 0.1 $>"
# parse user input
while getopts "b:c:" Option
do
case $Option in
b)
# otrs bin loc
OTRS_BIN=$OPTARG
;;
c)
# company name
COMP_NAME=$OPTARG
;;
esac
done
shift $(($OPTIND - 1))
if [ "x${OTRS_BIN}" == "x" ] || [ "x${COMP_NAME}" == "x" ]; then
echo ""
echo "Usage: queuemaker.sh -b path/bin -c Short_Name_For_Company "
echo ""
echo " Try: queuemaker.sh -b /opt/otrs/bin -c YOURCO"
echo ""
exit 1
fi
# make group and queues
`${OTRS_BIN}/otrs.addGroup -n ${COMP_NAME}`
`${OTRS_BIN}/otrs.addQueue -g ${COMP_NAME} ${COMP_NAME}`
`${OTRS_BIN}/otrs.addQueue -g ${COMP_NAME} ${COMP_NAME}::Support`
`${OTRS_BIN}/otrs.addQueue -g ${COMP_NAME} ${COMP_NAME}::Projects`
exit 0
==========End============
If you know a better or more skillful way, please respond, since I know my
code has got to be pretty weak.
Cheers,
Rick Cogley
Tokyo
-----Original Message-----
From: Cogley, Rick
Sent: Thursday, June 16, 2005 2:07 PM
To: OTRS User List (otrs@otrs.org)
Subject: OTRS - automatic queue creation?
Greetings from Japan -
Just wondering how I can auto-create queues and system email addresses?
Can I run the various OTRS perl programs from the command line, and if so,
which one would be used to create queues or system addresses?
And, is there a "--help" switch that says what the perl script expects to be
fed as arguments?
Kind Regards,
Rick
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