OK - I put it in bugzilla - http://bugs.otrs.org/show_bug.cgi?id=800
Thanks, Rick Cogley Tokyo -->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->--> Rick Cogley (mailto:[EMAIL PROTECTED]) Tel: 03-5940-6880 || Fax: 03-5940-6881 || Cell: 090-4423-5475 (Outside Japan, remove leading zero -- +81-3-5940-6880) English: http://www.esolia.com || Japanese: http://www.esolia.co.jp Bilingual IT solutions and management firm -- eSolia. -->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->--> -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Christian Schoepplein Sent: Thursday, June 23, 2005 7:04 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] OTRS - FAQ Append vs Overwrite Hello Jan and Rick, On Thu, Jun 16, 2005 at 11:28:59AM +0200, Jan Mariën wrote: >On 6/16/05, Cogley, Rick <[EMAIL PROTECTED]> wrote: >> Just wondering: is there a setting for use in Config.pm that allows >> you to change the default behavior of the FAQ selection process in >> ticket zoom, where you get the popup and choose a FAQ article from >> the list to enter into your ticket response. The default seems to be >> to overwrite the whole ticket response body, which without notice is >> a bit disconcerting if you have written something in the response, >> and think "oh, and I'll add that FAQ article in here too." >> > > >There is probably no way of doing this the config.pm file, but you can >change the code in one of the template files. I looked at the CVS >code, and there it is in otrs/Kernel/Output/HTML/Standard/FAQ.dtl > > >search for: (line 160) > parent.opener.document.compose.Body.value = document.spelling.Body.value > parent.opener.document.compose.Subject.value = >document.spelling.Title.value > >replace with: > parent.opener.document.compose.Body.value = >parent.opener.document.compose.Body.value + >document.spelling.Body.value > >It will add the FAQ item at the end of the original message, and leave >the the subject as it was (to not confuse the customer). It is not >tested, but as it is only a small javascript change. no big doubts >about it ;-) Would you please open a bugreport on this on http://bugs.otrs.org and include the code from above? We'll check it and integrate it into a next release. Thanks a lot for your help :)! Best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
