Re: [otrs] Apache not starting

Thu, 23 Jun 2005 13:48:34 -0700 

apt-get install libapache-dbi-perl
Anything else that's missing, the naming scheme is usually

Foo::Bar == libfoo-bar-perl




Brian Ronk wrote:


Debian Linux 3.1, 2.6.8 kernel.  Using Apache2 2.0.54
I'll check the different perl pieces. It's a little hard to find the docs in the Debian install here for some reason... 

Brian Ronk
System Administrator
BookMasters, Inc
(419)589-5100 x1108


Michael Belz wrote:


What OS are you using and what version of apache?
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Michael Belz
Sent: Thursday, June 23, 2005 12:48 PM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Apache not starting

If it is looking for Apache.DBI then you still need to load more perl
modules, or the ones installed need to be updated to newer ones, watch
out for dependencies.

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Brian Ronk
Sent: Thursday, June 23, 2005 12:38 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Apache not starting
Ok, figured that part out. I needed to change the path information in the startup script. Now I have another problem. It's looking for Apache/DBI.pm. As far as I know though, I wasn't using that. I could be wrong though. I have mysql running the the background. Thanks for all the help so far. 

Brian Ronk
System Administrator
BookMasters, Inc
(419)589-5100 x1108


Jeremy Blain wrote:


It's probably looking in the wrong place.
check the lines at the beginning of the startup script
(use lib '/opt/otrs') and make sure they point to the right directory.




Brian Ronk wrote:
Kernel/Config/Defaults.pm is there. Could the permissions be wrong, or is it looking in the wrong place? 



Jeremy Blain wrote:



Brian Ronk wrote:
Ok, I realized there are some duplicates here, but I also don't underdstand everything in the config files for Apache yet either. 

Here are the log entries for the last time I tried to restart




Apache2:
[error] Can't locate Kernel/Config/Defaults.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.8.4 /usr/local/share/perl/5.8.4 



/usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache2) at Kernel/Config.pm line 



113.
Begin failed--compilation aborted at Kernel/Config.pm line 113. Compilation failed in require at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. Begin failed--compilation aborted at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27. 
Compilation failed in require at (eval 2) line1.
[error] Can't load Perl file: /usr/share/otrs/scripts/apache2-perl-startup.pl for server harry:0, 





exiting...
I'm not positive what's going on here. At first I thought it couldn't find the startup.pl file, but it looks like it found it, but couldn't parse it. I have a feeling that the problem might be associated with the @INC, but I'm not positive. 
Any ideas?
Kernel/Config.pm is trying to load Kernel/Config/Defaults.pm and is not finding it. Does that file exist? If not, try copying Kernel/Config/Defaults.pm.dist to Kernel/Config/Defaults.pm 
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