Hello Nanditha, On Wed, Jun 29, 2005 at 12:05:40PM +0530, Nanditha Guruswamy wrote: > Iam a new user of OTRS and my question is: > How can I track whick ticket is assigned to whom or who is the Queue > owner?
A queue can only be assigned to a group of users, not only to a single
user.
If you want to know, who is the owner of a ticket, just activate the
"zoom" link, there you'll find the information.
Best regards,
Christian
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