FYI, the bug I entered is: http://bugs.otrs.org/show_bug.cgi?id=785
Regards Rick Cogley Tokyo -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Cogley, Rick Sent: Friday, July 01, 2005 10:33 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] <OTRS_TICKET_TicketNumber> I concur and am getting this too. Basically none of the "replacement variables" listed in the setup screen for this work. I submitted a bug report about it for 2.0b2, and am not sure what is and is not supposed to work, since some of the messages coming from OTRS are replacing those variables correctly... Kind Regards, Rick <<-<<-<<-<<-<<-<<-<<-<<-<<-<<- Rick Cogley ([EMAIL PROTECTED]) Tel: 03-5940-6880 | Fax: 03-5940-6881 | Cell: 090-4423-5475 (Outside Japan, remove leading zero-+81-3-5940-6880) English: www.esolia.com <http://www.esolia.com/> | Japanese: www.esolia.co.jp <http://www.esolia.co.jp/> Bilingual IT solutions and management firm-eSolia. <<-<<-<<-<<-<<-<<-<<-<<-<<-<<- ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Marcus Hopwood Sent: Thursday, June 30, 2005 8:24 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] <OTRS_TICKET_TicketNumber> > > I want to include the Ticket Number in an Auto Response. The useable > options shows <OTRS_TICKET_TicketNumber> as the way to do this however when shouldn't this be just <OTRS_TICKET_Number>?? sometimes less is more..... Thanks - that worked - options shown on the relevant page clearly show <OTRS_TICKET_TicketNumber> though. (Apologies to the list for the test message) Marcus _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f・ Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f\xFCr Ihr OTRS System? => http://www.otrs.de/
