FYI, the bug I entered is: 
http://bugs.otrs.org/show_bug.cgi?id=785

Regards
Rick Cogley
Tokyo



-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Cogley, Rick
Sent: Friday, July 01, 2005 10:33 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] <OTRS_TICKET_TicketNumber>

I concur and am getting this too. Basically none of the "replacement
variables" listed in the setup screen for this work. I submitted a bug
report about it for 2.0b2, and am not sure what is and is not supposed to
work, since some of the messages coming from OTRS are replacing those
variables correctly...

Kind Regards,
Rick

<<-<<-<<-<<-<<-<<-<<-<<-<<-<<-
Rick Cogley ([EMAIL PROTECTED])

Tel: 03-5940-6880 | Fax: 03-5940-6881 | Cell: 090-4423-5475 (Outside Japan,
remove leading zero-+81-3-5940-6880)
English: www.esolia.com <http://www.esolia.com/>  | Japanese:
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Bilingual IT solutions and management firm-eSolia.
<<-<<-<<-<<-<<-<<-<<-<<-<<-<<-

 

________________________________

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Marcus Hopwood
Sent: Thursday, June 30, 2005 8:24 PM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] <OTRS_TICKET_TicketNumber>



> 
> I want to include the Ticket Number in an Auto Response.  The useable 
> options shows <OTRS_TICKET_TicketNumber> as the way to do this however
when 

shouldn't this be just  <OTRS_TICKET_Number>?? 
sometimes less is more..... 

 Thanks - that worked - options shown on the relevant page clearly show
<OTRS_TICKET_TicketNumber> though.
 
(Apologies to the list for the test message)
 
Marcus
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