Christian,
Thank you for your attention and help.
I set the "follow up option" to "possible". I did not
disable it.
Ciao,
Len
On Tue, 12 Jul 2005 11:44:41 +0200
Christian Schoepplein <[EMAIL PROTECTED]>
wrote:
Hi Len,
You can also activate for every queue, if follow ups are
allowed or not:
Follow up Option: [possible__]
have you disabled this setting?
Ciao,
Christian
On Tue, Jul 12, 2005 at 01:07:48PM +0800,
[EMAIL PROTECTED] wrote:
Yes I changed those settings. My concern is how a Ticket
which closed by an Agent will be totally CLOSED? If a
customer make a follow-up, OTRS will send him new Ticket
Number and will not open his previouly closed ticket?
Hope you could me.
Thanks.
On Mon, 11 Jul 2005 15:41:47 +0200
Christian Schoepplein <[EMAIL PROTECTED]>
wrote:
Hi Len,
On Fri, Jul 08, 2005 at 05:03:46PM +0800,
[EMAIL PROTECTED] wrote:
My intention is when the Ticket is already "closed
successfully" by an agent, once the customer make a
follow
up, he should not receive any reply just notification
that
his ticket is already closed and he will receive new
Ticket.
Thats the standard setup...
You can setup the customer notifications on a per queue
base. Go to the
admin area and open the queue settings. There you can
setup for every
queue:
Customer Move Notify: [No_]
Customer State Notify: [No_]
Customer Owner Notify: [No_]
But other way around happened. The OTRS Admin
Account opened the ticket even the Ticket was
successfully
closed. What do I need to configure?
Have you changed the queue settings from above?
Regards,
Christian
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352
Bad Homburg
http://www.otrs.de/ :: Manage your communication!
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe:
http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352
Bad Homburg
http://www.otrs.de/ :: Manage your communication!
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
