Thank you Christian for your answer. How do OTRS will not
generate/issue Ticket Number to unwanted email like spam
mail???
Hope to hear from you soon.
Regards,
Len
On Tue, 19 Jul 2005 11:17:45 +0200
Christian Schoepplein <[EMAIL PROTECTED]>
wrote:
Hello,
On Mon, Jul 18, 2005 at 09:08:43PM +0800,
[EMAIL PROTECTED] wrote:
I am using OTRS 1.3.2. I filter emails by Suject Headers.
Just like to ask if it is possible that OTRS will not
issue/create Ticket Number to email with
invalid/different
Subject Headers?
No. If the subject line is changed, OTRS creates a new
ticket, because
the system isn't able to recognize that the different
subject lines
belong to one ticket.
best regards,
Christian
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