On Tuesday 19 July 2005 14:40, Christian Schoepplein wrote:
> Hello,
>
> On Tue, Jul 19, 2005 at 08:31:41AM -0500, sharif islam wrote:
> >On 7/19/05, Hamish <[EMAIL PROTECTED]> wrote:
> >[....]
> >
> >> I am looking to change the "empty answer" - this is created by a
human
> >> clicking on Compose Answer(email) in their ticket view. It is NOT an
> >> automated response, it is more like a template which is applied to
new
> >> mail sent manually through the otrs interface.
> >>
> >> There does not seem to be a section of the admin interface that can
> >> change the default "empty answer", I do not mean the auto replies
sent
> >> by otrs.
> >
> >Sorry, I misread you. You might want to look into the
> >System->Signature settings.
>
> Better take a look in the Response settings in the admin area :). There
> you can change the content of the "empty answer" template.
>
Thanks for the answers, but when I go to Responses > empty answer > change,
it
is truly empty, will it use a hard-coded default unless there is something
in
there?
<< attach4 >>
You need to go to the admin area, then review your Salutation configuration.
The empty answer is a combination of your 'systems standard salutation'
which you can change from there, and your signature.
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