[otrs] OTRS SMTP Error

nuttapong Wed, 03 Aug 2005 02:43:24 -0700

Dear all,

I had encounter a problem with sending mail out using SMTP (both for reply and email ticket) to an external account, (but it work fine to an email address within my organization) they do not get email at all

My Mail server is Exchange 2003

OTRS: 1.3.2

OS SuSE Linux 9.3

The error is

Traceback:

ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: linux Time: Wed Aug  3 16:38:09 2005

Message: Can't send to: [EMAIL PROTECTED] Enable debug for more info!

Traceback (6410):
   Module: Kernel::System::Email::SMTP::Send (v1.7) Line: 92
   Module: Kernel::System::Email::Send (v1.6.2.1) Line: 210
   Module: Kernel::System::Ticket::ArticleSend (v1.19.2.1) Line: 1491
   Module: Kernel::Modules::AgentCompose::SendEmail (v1.70) Line: 522
   Module: Kernel::Modules::AgentCompose::Run (v1.70) Line: 90
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 638
   Module: (eval) (v1.73) Line: 202
   Module: ModPerl::RegistryCooker::run (v1.73) Line: 202
   Module: ModPerl::RegistryCooker::default_handler (v1.73) Line: 168
   Module: ModPerl::Registry::handler (v1.99) Line: 30

So I thought it was something to do with # SendmailModule in /opt/otrs/Kernel config.pm file which previously I set as

$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';

    $Self->{'SendmailModule::Host'} = 'mail.example.com';

    $Self->{'SendmailModule::Port'} = '25';

    $Self->{'SendmailModule::AuthUser'} = '';

    $Self->{'SendmailModule::AuthPassword'} = '';


 

 

Then I modify it to

 

$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
    $Self->{'SendmailModule::Host'} = 'mail.example.com';
    $Self->{'SendmailModule::Port'} = '25';
    $Self->{'SendmailModule::AuthUser'} = 'techsupport';
    $Self->{'SendmailModule::AuthPassword'} = 'acaroot';

 

Then the error had change to be as below instead

 


 
  
  Traceback:
  
  
  ERROR: OTRS-CGI-10
  Perl: 5.8.6 OS: linux Time: Wed Aug  3 16:18:20 2005

  

  Message: SMTP authentication failed! Enable debug for more info!

  

  Traceback (6288): 

     Module: Kernel::System::Email::SMTP::Send (v1.7) Line: 72

     Module: Kernel::System::Email::Send (v1.6.2.1) Line: 210

     Module: Kernel::System::Ticket::ArticleSend (v1.19.2.1) Line:
  1491

     Module: Kernel::Modules::AgentCompose::SendEmail (v1.70) Line:
  522

     Module: Kernel::Modules::AgentCompose::Run (v1.70) Line: 90

     Module:
  ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
  (v) Line: 638

     Module: (eval) (v1.73) Line: 202

     Module: ModPerl::RegistryCooker::run (v1.73) Line: 202

     Module: ModPerl::RegistryCooker::default_handler (v1.73) Line:
  168

     Module: ModPerl::Registry::handler (v1.99) Line: 30
  
 


 

 

So could anyone advice me where else could be wrong and How
could I fix it?  

Moreover how to Enable
debug?

 

With Best Rgds

 

Nuttapong

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[otrs] OTRS SMTP Error

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