Great, that worked! Thanks.
On 8/5/05, Christian Schoepplein <[EMAIL PROTECTED]> wrote: > Hi Sharif, > > On Wed, Aug 03, 2005 at 04:36:53PM -0500, sharif islam wrote: > >Can I change the setting so that my auto response to customer don't > >snip the body of the ticket ? In other words I would like the entire > >text of the ticket included in the automated response? I think my > >current setting is snipping it. > > Go to the auto response section in the admin area and select the auto > response you like to change. > > In the body of the response you'll see a OTRS variable called > <OTRS_CUSTOMER_EMAIL[6]>. The "[6]" means, that six lines of the > customer mail will be included. Change this to <OTRS_CUSTOMER_EMAIL> and > the whole customer mail should be included. > > Kind regards, > Christian > > -- > ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg > http://www.otrs.de/ :: Manage your communication! > > > > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.4.1 (GNU/Linux) > > iD4DBQFC85zmTFWOq90iSiERAk4KAJ0RjhYzYc4+9GX2keW51sAYUcozVACWMyp4 > nJEAy3BZGEIrF+dXVqJKew== > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
