Hi Joel, On Thu, Aug 11, 2005 at 02:10:53PM -0600, [EMAIL PROTECTED] wrote: >I hate to be such a newb, but mail configuration is new to me. I think >what your saying I should do is to copy /opt/otrs/.procmailrc.dist to >/etc/.procmailrc
No. If you are fetching the mail into the mailbox of the OTRS user, the
.procmailrc of the OTRS user is parsed and processed. Copying the
.procmailrc into /etc would make the procmailrules global and all mails
that your system recives will be forwarded to OTRS.
Just rename the file to .procmailrc and make sure, that fetchmail is
executed by the OTRS user or that a globaly running fetchmail delivers
the mails to the OTRS user.
Best regards,
Christian
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