Hi Eric, On Fri, Aug 12, 2005 at 04:58:06PM +0200, Eric Voisard wrote: >I'm actually trying to make otrs 2.0.1 run on our Apache 2.0.54 >installation with mod_perl 2.0.1 freshly installed as a loadable module. So >"two dot something" everywhere.
What's the version of CGI.pm? With mod_perl2 2.x you should use at least CGI.pm 3.10. Also try the following settings in your apache config, that works for me on debian unstable: ----- ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec <Location /otrs> # ErrorDocument 403 /otrs/customer.pl AllowOverride None ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all </Location> ... ----- >Unfortunately it fails. Are you getting error messages? >I've seen a couple of old posts in this mailing >list archive, but so far nothing worked in my case. > >So, I still need to investigate, but I'd like to be sure that either otrs >2.0.1 is made for mod_perl 2 (that is, it uses the new API and not >depreciated 1's functions), or if it still contains calls "a la" mod_perl 1 >and needs the "PerlModule Apache2::compat" stuff, plus what I still don't >know. The problem is the compartibility between mod_perl and CGI.pm amd not OTRS. Because the API of mod_perl2 changed somehwere around 1.999.x you have to use CGI.pm till 3.05, if you are using mod_perl2 1.x. With mod_perl2 2.x you should the newest CGI.pm. >Notice that I'm running Solaris/SPARC, but nothing was installed from some >Sun's packages. They were all fresh tarballs that I compiled on the machine. >Note also that otrs (which works nice in cgi mode, runs in a virtual host) That should be all OK. I'd need more error messages, maybe I can help you better then. Best regards, Chistian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
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