Daniel,

As far as I can tell:

Group permissions override Role permissions.

Therefore, give no Group permissions except for the admin user and add
everyone to one or more Roles.

Assign Group permissions to Roles just like you would a normal user.

T

On 8/26/05, Daniel Balan <[EMAIL PROTECTED]> wrote:
> Hello Otrs,
> 
> Din some one implemented all these?
> Is there any documentation in order to explain more about OTRS philosophy ?
> 
> Daniel
> 
> 
> 
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