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Hi everybody I am sorry to insist, but
this problem prevents me from using OTRS. Anyone help? - System: Windows 2003 - Version: OTRS 2.0.1 Problem description: When an agent creates a
ticket with either “phone ticket” or “e-mail ticket”,
answers from the customer create a new ticket instead of attaching it to the
existing one. The ticket number is in the subject, and the follow-up for the
queue is set to “possible”. Thanks in advance. Matthieu |
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