Hello, I have message history for several years in my e-mail client. And I want to import these emails into OTRS system. Is there way to do that?
Requirements: 1) Ticket create date should be taken from original message (not current date). 2) All tickets from/to same email address should be combined into one ticket. 3) All imported tickets should be "Closed". Thank you. -- Thomas _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
