Hi Florian,
I ran into a similar problem and lodged bug 819: http://bugs.otrs.org/
show_bug.cgi?id=819
In my case, I was using a different web user (www) to the otrs user
(otrs).
SetPermissions.sh was changing the owner of /opt/otrs to otrs,
instead of www.
Doing
chown www /opt/otrs
fixed it for me...
Regards,
Rob
On 08/09/2005, at 5:06 PM, [EMAIL PROTECTED] wrote:
Any idea for my problem ? :( I didn't find any solution yet...
Thanks !
---------------------------- Message original
----------------------------
Objet: [otrs] AdminPackageManager - Write permission
De: [EMAIL PROTECTED]
Date: Jeu 1 septembre 2005 23:31
À: otrs@otrs.org
----------------------------------------------------------------------
----
Hi !
I just installed OTRS for the first time and it seems to be really
useful
with a lot of features !
But when I'm trying to add an optional package (i'm really
interested by
the webmail and file manager) i just got this error :
-------------
Software error:
ERROR: Need write permission in OTRS home
Try: $OTRS_HOME/bin/SetPermissions.sh !!!
For help, please send mail to the webmaster ([EMAIL PROTECTED]),
giving
this error message and the time and date of the error.
------------
I've been running this SetPermissions script but it didn't solve my
pb :(
I also tried to change all the permissions in /usr/share/otrs
(chmod -R
777 /usr/share/otrs - which is not a nice solution...) but it
didn't work
:(
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