I new OTRS server
I installed OTRS on inux debian ant I have fan. it works right. Now i tried to installe OTRS on E-smith SME server. The particularity of this server, I can't mofidy httpd.conf because every night the configuration files are regenerated. the server configuration is done by web interface.
1- I created ibay (otrs directoy) on httpd.conf. in httpd.conf file , I can see :
# otrs ibay (otrs)
ScriptAlias /otrs/cgi-bin /home/e-smith/files/ibays/otrs/cgi-bin
Alias /otrs/files /home/e-smith/files/ibays/otrs/files
Alias /otrs /home/e-smith/files/ibays/otrs/html
2- I installed OTRS in /home/e-smith/files/ibays/otrs/files/otrs
In /home/e-smith/files/ibays/otrs/files/otrs/Kernel/Config.pm
$Self->{Home} = '/home/e-smith/files/ibays/otrs/files/otrs';
I know that my otrs web configuration should be
ScriptAlias /otrs/ /home/e-smith/files/ibays/otrs/files/otrs/bin/cgi-bin
Alias /otrs-web/ /home/e-smith/files/ibays/otrs/files/otrs/var/httpd/htdocs
It is possible to make otrs work with this configuration?
Thanks for any help you can provide
regards
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