Hi ,
How does the Queue selection work in "Preferences" , if a Queue is part
of a certain group , and users are added to that group , they should be
able to see that queue in "My Queues" , correct?
I have created a group called "cc-agents" , and added a few junior
agents to it.There is a default queue assigned to this group called
'VPL" , but when an agent logs in , he can't see the Queue.Is there a
way to assign multiple groups to a Queue.If someone can explain the
logic (maybe I'm just a noob now :P) , that would be great.
TIA
--
Regards ,
Danie Theron
Systems Administrator
Verpakt Management Services
email : [EMAIL PROTECTED]
tel : +2711 6020117
If you dislike change, you're going to dislike being irrelevant even more.
Experience is a wonderful thing. It enables you to recognise a mistake
when you make it again.
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