Were is the README.dtl file? I noticed that all reference to dtl has been removed from the admin guide.
Gary Davis GM PSIC Lab Manager -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Laurent GALAIS Sent: Monday, October 17, 2005 12:54 PM To: User questions and discussions about OTRS.org; User questions and discussions about OTRS.org Subject: Re: [otrs] [Need Help] Customize Ticket Thanks for the quick answer, I will take a look at that. Laurent At 03:32 AM 10/17/2005, Eric Brayet wrote: >Bonjour, > >Take a look at dtl files, and specially README.dtl > >Eric B. > > >Le Mon, 17 Oct 2005 03:53:56 +0200, Laurent GALAIS <[EMAIL PROTECTED]> a écrit: > >>Bonjour Ravi, >> >>I was wondering if you did receive a response to that question you had >>or if you figured a way around ... as I'm interested in doing the same thing. >>I'm looking in having my agents entering specific additional info for >>each specific case they enter in order for me to generate >>customized/targeted chart reports. >> >>Thank you ! >> >>Laurent >> >>At 02:21 AM 9/28/2005, APPANAH Ravi wrote: >>>Hi everybody !!! >>> >>> I'm a new user of OTRS. I plan to use it for our company... >>> >>> I need to add a new field when creating a new ticket. >>> >>> It's very easy to modify the database structure but I don't >>>know how to modify Ticket screens. >>> >>> Thanks in advance for your help. >>> >>> Regards, >>> Ravi APPANAH >>> >>>-- >>> >>>Ravi APPANAH >>>Chef de Service Exploitation - Ingénieur Sécurité >>>--------------------------------------------------------------------- >>>------------------ >>> >>> La Documentation Française >>> Sous Direction Administration >>> Département des Systèmes Informatiques (DSI/Service Exploitation) >>> 124 Rue Henri Barbusse >>> 93308 Aubervilliers >>> Tel : +33 1 40 15 68 47 / +33 6 64 40 24 79 >>> http://www.ladocumentationfrancaise.fr >>> GPG/PGP Id: 0xF8322F8C -- Kfp: F079 EDDD 4A02 0D3F E4BD 3051 35CC >>>A14F >>>F832 2F8C >>>--------------------------------------------------------------------- >>>------------------ >>> >>>_______________________________________________ >>>OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>Archive: http://lists.otrs.org/pipermail/otrs >>>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>Support oder Consulting für Ihr OTRS System? >>>=> http://www.otrs.de/ >> >>Laurent GALAIS >>Four J's Development Tools >>866 314 7300 x305 >>www.fourjs.com >> >>_______________________________________________ >>OTRS mailing list: otrs - Webpage: http://otrs.org/ >>Archive: http://lists.otrs.org/pipermail/otrs >>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>Support oder Consulting für Ihr OTRS System? >>=> http://www.otrs.de/ > > > >-- >Eric Brayet >Kynogon >12 rue de la chaussée d'antin >75009 Paris >Tel: (+33)1.56.03.59.85 >Fax: (+33)1.47.70.89.47 >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting für Ihr OTRS System? >=> http://www.otrs.de/ Laurent GALAIS Four J's Development Tools 866 314 7300 x305 www.fourjs.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
