Hi keith,
The version 2 manual isn't corrupt, I downloaded and printed it a couple of
days ago, I guess yours got corrupted during the downloading process...
You should try again, or if you want I can sent it to you by email...
Yours, Eric
At 19:18 01.11.2005, you wrote:
Hi,
I'm setting up an OTRS system for evaluation and, assuming my employers like
it, probable roll out in a month or so.
I have it installed and it seems to be working, though there are still some
SMTP issues to be worked out.
I'm trying to evaluate how best to set it up, what cues I should add, how to
handle users, etc. I realize that these depend on the scope of the company and
the kind of products, but it's better to have a good system in place at start
rather than try to fix it later. We have a single product, but also are a
reseller and will be handling returns and maintenance as well.
I'd like to hear suggestions from any users on how they approached gathering
requirements and deployment. We are looking at a small number of tickets to
start with, dozens a day at most, but potentially a lot more over time.
Also, I tried to download the English Manual so I could print
it(http://doc.otrs.org/2.0/en/pdf/otrs_admin_book.pdf), but that file is
corrupt.
Regards,
Keith Turner
Cloud Systems
Suite 405, 665 Third Street
San Francisco, CA 94107
[EMAIL PROTECTED]
http://www.cloudsystems.com
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