Pim: Have you considered altering the .dtl file for
"AgentTicketSearch.dtl" to the output you desire, then doing a search
and bookmarking the search?
For example, I have a saved search for "ME or No One" that does a search
for all tickets either owned by me (and open) or not owned yet. Then I
bookmarked it, and clicking the bookmark always returns me to that view.
I have other saved searches bookmarked such as "All open" "My closed"
and "My entire history"
Pim Rupert (Lemonbit) wrote:
We have recently installed otrs. We are having difficulty in tracing
the closed tickets. Please help me
When a ticket is closed, it is not easily visible in the 'front view'
(as it should be, btw).
You can browse your 'archives' using the Search function.
Besides that I would really like an option to view queue archives in
a nice one-row-per-ticket table (as with other Ticket systems like
Cerberus).
--
kind regards,
Pim Rupert
Lemonbit Internet
------------------------------------------------------------------------
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
