Hi,

>
> I am in a situation where I need to blacklist mail originating from a
> particular address. This address can communicate normally with other users,
> but just needs blacklisting from otrs.
I am not sure if I understand the situation correctly, but wouldn't it
be sufficient to create a "PostMaster Filter"
You could set the Header X-OTRS-Ignore for this special address.

However I've never tried this so YMMV

 Peter

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Peter Mayr
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