Good morning, Manish Sharma wrote:
[...] > I am facing problem in creating customer groups. OTRS gives me a > Warning: Sorry, feature not activ! > *Comment:* CustomerGroupSupport needs to be activ in Kernel/Config.pm, > read more about this feature in the documentation. Take care! [...] Like the error says you have to enable this feature first of all. :-) [...] > Can anyone help me in activating this feature? I am using OTRS in > Windows environment. [...] Go to your SysConfig under Framework -> Frontend::Customer and change the value of CustomerGroupSupport to "Yes". That's it! Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/