Good morning,
Manish Sharma wrote:
[...]
> I am facing problem in creating customer groups. OTRS gives me a
> Warning: Sorry, feature not activ!
> *Comment:* CustomerGroupSupport needs to be activ in Kernel/Config.pm,
> read more about this feature in the documentation. Take care!
[...]
Like the error says you have to enable this feature first of all. :-)
[...]
> Can anyone help me in activating this feature? I am using OTRS in
> Windows environment.
[...]
Go to your SysConfig under Framework -> Frontend::Customer and change
the value of CustomerGroupSupport to "Yes".
That's it!
Have a nice day.
Christopher Kuhn
--
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