Hi Manish, Manish Sharma wrote: > Hi List, > > > > We are new to the OTRS Environment. We are using OTRS in windows xp. > > We need help to : > > Take backup of the mails [...] You can use the backup-script delivered with OTRS. You find it in <OTRS_HOME>/scripts/ and it's either called backup.sh (OTRS <= 2.0.2) or backup.pl. :-) [...] > > Creating Customer Groups [...] Make sure it's activated in your SysConfig Framework -> Frontend::Customer. After that you can use the link "Customer Users <-> Groups" in your Admin Area to modify it to your needs.
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