Thank you Markus for your reply, I was hoping for a method of having the time stop when the ticket is closed, my ticket timers work fine but they continue even after they are closed and when I search for old tickets they seem to still be counting away. Thanks again for your response.
Christian > Hello Christian, > I don't think it's a question of configuration. It just seems to be a > comparison of the time the ticket was created and now. > I guess the following sql-statement is a beginning of what you're > looking for: > SELECT `ticket_id`, min(`create_time`) as begin, max(`create_time`) as > end, > sec_to_time(unix_timestamp(max(`create_time`))-unix_timestamp(min(`create_time`))) > as duration FROM `article` group by `ticket_id` > > It shows you the duration of every ticket in hours. > > Hth > Markus Nagel > > [EMAIL PROTECTED] schrieb: > > Is there any way to change configuration so the timer stops after the > > ticket is closed so I can keep track of how long on average it took for a > > ticket to be > > addressed? > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting für Ihr OTRS System? > > => http://www.otrs.de/ > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
