Hi, I'm working on implementing OTRS for a technical support team. We have the following situation:
We have customers. Each customer has one or more account managers. Each account manager has one or more customers. We have a tech support team. Each member can answer questions for customers coming from account managers.
I have currently setup the account managers to be customer users and the support team to be agents. Now I want the tickets to contain the customers name. I would like a dropdown box in the ticket screen where I can select the customers. The data comes from a database. My question is, how do I add this field to the ticket? I thought at first to use the CustomerID field, but further reading learned me that this is the ID for the customer user itself.
Is there a manual that desribes how to add a field to the ticket + screens? Grtz, Wim Fournier _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
