Hello again!
I solved this by using the -q flag to PostMaster.pl instead; that one
suggests the queue but doesn't enforce one.
However, it would still be interesting to know why the X-OTRS-State match
on "new" doesn't work for arriving tickets. At which point in time is this
header available and set?
Thanks in advance!
Best regards,
Björn Wiberg
Uppsala University
IT Support Department
Uppsala, Sweden
On Fri, 16 Dec 2005, Björn Wiberg wrote:
Date: Fri, 16 Dec 2005 13:59:31 +0100 (CET)
From: Björn Wiberg <[EMAIL PROTECTED]>
Reply-To: User questions and discussions about OTRS.org <otrs@otrs.org>
To: otrs@otrs.org
Subject: [otrs] PostMaster filters and ticket states
/../
The problem we're trying to solve is the following:
We would like to move all incoming e-mails to a specific queue, i.e. set the
X-OTRS-Queue header, depending on which e-mail address the e-mail was
addressed to, but *only* do this for tickets that are new. (Otherwise, if an
administrator/agent moves the ticket to another queue, sends a reply to the
customer, and the customer replies back, the ticket will be moved back to the
"Raw" queue.)
/../
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