thanks. it's 2.0.4. however adding a note doesn't change the status here. the ticket remains still closed. is it a configuration issue?
MU > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf > Of EDV Tekomedia > Sent: Monday, January 09, 2006 4:11 PM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] reopen ticket using agent frontend? > > what kind of version of otrs do you use? > Since 2.0.x, you do have the possibility to change the status by > adding > a note. So you can reopen mistakenly closed tickets again > hth > Markus Nagel > > Maciej Uhlig schrieb: > > is there a possibility to reopen (mistakenly) closed ticked using > agent > > frontend? or I have to send mail to OTRS with ticket number to > reopen > > it? > > > > MU _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
